The Chartered Bank of Canada - John S. Haywood-Farmer

The Chartered Bank of Canada

By John S. Haywood-Farmer

  • Release Date: 2007-02-26
  • Genre: Business & Personal Finance

Description

The assistant administrative officer in a branch of a chartered Canadian bank, is trying to decide how to give good service. The case describes ten incidents. The central issue is when and how the bank's procedures should be set aside and when they should be followed.

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